FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including CE, ISO9001, Certificates of An

alysis / Conformance; Insurance; Origin, and other export documents where required.

We pass the ISO9001 and CE certifciation.

What about your quality?

From design through to production, Aqua-tech Quality management system is integrated into every area of our business. Real-time analysis and controls are made throughout the production process, guaranteeing our products’ total quality. Aqua-tech excellence is recognized by multiple certifications and accreditations from our main principals.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How about your Machine Service?

Our customer services monitor your orders on a personalised basis at every stage in manufacturing, processing and logistics. Thanks to our distribution centres, information system and continuous process of flexible development and production, we optimise lead and delivery times for your products.

What is the average lead time?

Our loading port: Xiamen port. Or others China port according to your requirements.The lead time usually is 20-60 days after receiving the deposit payment. Special purpose machine will be discuss. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

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